FAQ's

How long does it take for my order to be despatched?


I aim to dispatch all items within 2 working days. Please bare in mind when ordering due to Covid-19, there may be delays in your item reaching you as not all postal services are running efficiently at the moment. Once your order the item leaves me I have no control over how quickly you will receive it. If you are worried about the safety of your order please upgrade to tracked shipping for peace of mind.




Do you offer tracked shipping?


All orders within the UK are shipped 1st class as standard, you can upgrade to tracked signed for postage for an extra charge. International orders are sent via standard international mail from here in the U.K. As mentioned before, you can upgrade to tracked shipping for extra peace of mind.




​ What if my order is lost?


Within the U.K. please allow 10-14 days for your item to arrive, particularly due to delays due to COVID-19. International orders please allow 6-8 weeks for your item to arrive. I understand you want to receive your goodies as soon as possible but once your order leaves me the shipping time is completely out of my control.




Customs information


Orders sent out of the UK will have a customs label attached. Buyers are responsible for any customs and import taxes that may apply. Unfortunately, delays due to customs are out of my control. ​​




Cancellations


If you would like to cancel an order please let me know as soon as possible. If the order hasn't been dispatched I can organise a refund. If it has been dispatched please see refer to my Returns Policy ​




Returns Policy


If you would like to return your items, please get in touch with me as soon as possible. As long as I receive the goods back in the same condition they were sent and within 30 days I can process a refund or exchange.​ Please note sale items and personalised products can not be returned. ​​ To return your item, please contact me first




Can the cards be customised?


If you would like to change any wording on any of the cards, just leave a note in the customisation box on the listing.




Do you ship internationally?


Yes! All orders are shipped via International standard. Shipping costs are calculated by weight so vary from order to order. International orders over £40 ship for free




Can I have a print in a larger size?


Yes! I can only print up to A4 in house, but if you would like a larger size I can get this sorted for you. Just send me a message with which print and what size you would like, and I can organise this for you.





If you have any other questions please do not hesitate to get in touch!

Thanks

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